I turned bagaholic once again over the weekend. I found a Sylvia Santos shoulder bag last Sunday while strolling with husband and son. While at SM, I chose a bigger than usual black bag and I thought I can make use of all its space and compartments. Two days after, and carrying the bag for the first time at work, I suddenly realized the bag I chose was way too large for all my stuff. On my way home, I went back to the department store, headed to the bags section and luckily found the same sales lady who attended to me last Sunday.
Marby, the sales attendant for Sylvia Santos, was so efficient that she was able to facilitate my intention to exchange the large one to a much smaller bag, and of course because I still had the tape receipt and tag with me intact so it made the process easier and faster. I reckon I should have taken a picture of the sales lady and posted it here. Now I have a smaller bag plus I got a mobile phone leather case to boot.
I also commend the customer service staff at SM for making me such a happy customer yesterday, amidst the gloomy weather. As I approached their counter, they just asked me what the reason was for exchanging the product to another one. They made me wait for a while and soon after I was escorted back to the ladies' section to choose the smaller bag. This is how good communication and business etiquette can contribute to SM's renewed success in its businesses. I was right, SM has changed a lot since a repackaging of its image was done a few years ago.
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